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Symantec recommends Windows ADK for Windows 10 or later.įor more information on installing the Windows ADK, see the topic, “Installing the Windows ADK” available on

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Section 2 of 4: Creating a Windows PE imageīefore you create the Windows PE image, you must install Windows Assessment and Deployment Kit (ADK) for your Windows operating system. The following URL is a good source to download from for windows 10:Īdditional information can be found here: To use Windows PE, you must obtain and install the Windows Assessment and Development Kit Windows ADK for the appropriate version you wish to use. These can be found in Windows Automated Installation Kit (AIK). To customize Windows PE, the tools or API for Windows Image Format is required. Note: To authenticate users using Windows PE, you must use passphrase users.

Authenticate the passphrase through the command line or use the PGP Disk Recovery Utility and provide access to the encrypted disk.

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Pre-install the PGP Drive Encryption driver into a Windows PE disk.Creating a base WinPE image to be used for customization with the PGP tools.There are a few activities we will cover in this article: To the CD/DVD/USB bootable recovery tool, to boot a system encrypted with PGP Desktop.To the system image, to be able to select the PE option at boot.

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You can add the Symantec Drive Encryption drivers in two ways so you can authenticate and perform recovery tasks on computers with Symantec Drive Encryption-encrypted disks: Note: This document focuses on the instructions for creating a 64-bit Windows Pre-installation Environment, however it it also includes information to do a 32-bit version if needed. You must have PGP Desktop 10.5.1 and above to use these steps for WinPE Creation. For Windows PE to work on a system where Symantec Drive Encryption is installed, the Symantec Drive Encryption driver (also called PGP WDE driver in earlier versions) must be pre-installed and the administrator must have authorized access to the hard disk.

Create secure PE-based backup and recoveryĪ standard Windows PE disk without the PGP tools integrated will not work in situations where the Symantec Drive Encryption is installed on a system and the entire disk is encrypted.

Integrate Symantec Drive Encryption recovery with your existing IT recovery tools.

The Microsoft Windows Preinstallation Environment (PE) is widely used by IT professionals in Windows environments for installation tasks, deployment, maintenance, troubleshooting, diagnosis, recovery, and so on. Introduction to the Preinstallation Environment for WinPE Section 1 of 4: General Information for WinPE with Symantec Encryption Desktop 10.5

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Section 4 of 4: Creating a bootable ISO with all the PGP tools included.Section 3 of 4: Customizing the Windows PE image.Section 2 of 4: Creating a Windows PE image.Section 1 of 4: General Information for WinPE with Symantec Encryption Desktop 10.5.A Windows PE CD or UFD stores the recovery tools away from your system and proves to be an important resource for disaster recovery. The best practice is to create a Windows PE CD or UFD immediately after the recovery tools have been created. A customized Windows PE CD or UFD is the only way to recover your data when you cannot start your operating system. To decrypt an encrypted disk using the client administrator authentication, use 'Help Desk Recovery' (for connected clients), or 'Advanced Help Desk Recovery' (for never-connected clients).Īs a best practice, you must create the customized Windows PE for recovery immediately after installing the client software.To recover the pre-OS screen of the client computer when a user fails to authenticate at pre-OS or the pre-OS screen is unavailable.To authenticate the disk and copy data off of encrypted drives to another drive to aid in recovery efforts.You can use a customized Windows PE CD or UFD (USB drives) in the following ways: When in doubt, contact Symantec Encryption Support for further guidance. Attempt to copy the data off of the disk, rather than decrypt the drive as the first step. If the data on the encrypted disk is important, we recommend first making a sector-by-sector, or 1:1 clone of the disk and work off of the copy. Attempting to modify the disk could cause irreversible damage to the filesystem so proceed with caution.

IMPORTANT TIP: Before attempting to fix the system, first attempt to authenticate the disk, and copy any needed data off. Creating a customized Windows Preinstallation Environment (Windows PE) CD or UFD (USB flash drive) provides a bootable recovery tool that can be used for recovery purposes.

When an encrypted system fails to boot to the Windows operating system, recovery of data becomes the primary goal. Best Practices for creating Microsoft Windows Preinstallation Environment ISO for recovery